A workshop: Helping people to manage their digital identities

I have recently started work on a new research project, titled DISIPRAC: Digital identity security information practices of citizens. The project scope is to investigate the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option.  Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy.

Some system designers and system owners/managers are aware of the potential impact of this change and are starting to accommodate some users through “assisted digital” services, “alternative journeys” and models of guardianship or delegated identity. However, it is unclear if these capture the range of informal support that happens around social proxy practices and behaviours.

This is where DISIPRAC come in. This work will be undertaken with Peter Cruickshank, my colleague in the Centre for Social Informatics, and has been funded by a research development grant at Edinburgh Napier University. Peter is the PI on the project (and my former PhD supervisor). He brings more than 10 years’ experience in researching how citizens adopt and learn how to use internet technologies for participation in democratic processes and to engage with government services online. This is complemented by my own research in information behaviour and practices related to online information sharing and use, including my PhD work and my involvement in another Napier project, Social media by proxy: Strategies for managing the online profiles of adults with dementia, and my work at the University of Dundee, TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry.

At this time, we are conducting a literature review and beginning to plan for a workshop in February that will be used as our primary source of research data. The workshop will be for professionals, citizen support and advocacy groups, and other similar stakeholders. Its aim will be to understand the issues they face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this by working through a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

How can you help? Send us your (anonymised) stories now!
We are compiling a selection of stories and examples for how people support others in relation to their online identities. If you have a story to share, please send them my way. All stories will be anonymised.

Ultimately, this project will address the gaps in current research related to users’ real-world information practices around their digital identity, particularly by citizens and customers in a non-discretionary context.

We are very excited to have a chance to find out more about this highly topical area. We will learn more about the relationship between identity (who we are) and digital identity (how IT systems recognise us), and we recognise that information practitioners in libraries and voluntary organisations are at the front line of the change in public services. This project is a great opportunity to make contacts and hear stories – and hopefully provide the basis for a larger future project.

Stay tuned for more information about the workshop, including how you can get involved. And, as always, please contact me if you have any questions!

[Note: Image by Michael Morrow, sourced on Flickr and used under Creative Commons License.]

A study on trust and online dating

As part of my work with the Living Digital group at the University of Dundee, I am starting to recruit participants for a study related to trust and online dating. I will be using qualitative interviews and focus groups for this study, and I am hoping to have about 20 participants.

This study forms part of a larger project that looks at how users establish trusting relationships online. In total, we will look at four different scenarios in which users make trust judgments online: e-commerce, health forums, online dating, and managing ‘Internet of Things’ devices. For my qualitative portion of the project, I will aim to outline key factors that contribute to trust behaviour in a particular online environment. These findings will then be further examined in future studies, which will contribute to the development of an automated system for authenticating the online identity of other users who you are interacting with.

You can learn more about the larger project, TAPESTRY: trust, authentication and privacy over a decentralised social registry, here.

If you would like to participate in this study, you can contact me or visit my recruitment page here. And, as always, please feel free to share with your friends!

Read my thesis!

My PhD thesis, “Reputation management in a digital world: The role of online information in the building, management, and evaluation of personal reputations”, is now available on the Edinburgh Napier University repository.

This work was completed at Edinburgh Napier University under the supervision of Professor Hazel HallAlistair Lawson, and Peter Cruickshank. You can read the full abstract below and you can find research outputs from this work on the publications page of this website.

Download a PDF of the document here:
https://www.napier.ac.uk/research-and-innovation/research-search/outputs/reputation-management-in-a-digital-world-the-role-of-online-information-in-the-building

Please get in touch if you have any questions about my thesis or my current research.

Citation:
Ryan, F. V. C. (2019). Reputation management in a digital world: The role of online information in the building, management, and evaluation of personal reputations. (Doctoral thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2090098

Abstract:

This work is concerned with the role of online information in the building, management, and evaluation of personal reputations. The main contributions of the research relate to: (1) the means by which people evaluate the personal reputations of others from the online evidence available to them, and (2) strategies for the building and management of personal reputations through the use of online information. The findings extend knowledge within the domain of Information Science, notably with respect to the established body of research on human information behaviour and use. They are set against a theoretical framework that is anchored to research in bibliometrics (for example on citation practice and citation analysis), and takes into account the multidisciplinary nature of the field of Information Science.

A multi-step data collection process was implemented following the practice of extant studies in Information Science and human information behaviour and use. This focused on a sample of forty-five UK-based social media users. A qualitative analysis of data collected from participant diaries and interviews was undertaken using NVivo10.

The main contribution of this work with respect to the evaluation of personal reputations on the basis on online evidence is that the information available is largely consumed and evaluated in a passive manner: social media users are more interested in the content of the information that is shared on social media platforms than they are in the signals that this information might convey about the sharer(s). Closer attention is paid in cases where the information shared is in stark contrast to the opinions and practices of those who consume it. In terms of the management of personal reputations through the use of online information, this work introduces and develops new concepts related to managing the “blur” that occurs at the intersection between private and professional lives, and online and offline environments.

Clearing out and moving on(ish)

I cleared out my PhD office at Edinburgh Napier University today. It was a bit of a strange feeling as I know that I will be back in the office a few more times before the end of the year as I finish up a project that I am working on with my colleague, Gemma. But at the same time, I’ve left. I am no longer a PhD student. I am no longer an associate lecturer. I am no longer a regular employee, although I am still listed as associate staff whilst I do some mop-up work. But mop-up work isn’t quite the same, and the paycheques have ceased!

When I left, I did so without fanfare. There were no good-byes. There were no “we’ll miss yous”. There were no leaving drinks; no email to alert people of my change in circumstances. I just… left. And that lack of fanfare left me feeling quite deflated. It left me feeling that my time at Napier was inconsequential; like I am not/was not an integral part of the Napier Machine. (I know that’s not true, really, I do!)

And I am still kind of there. Or at least, I will be around for occasional meetings over the next few months. That means I will still be interacting with folks from my research group, which would make “goodbye” seem silly. Although once my project there is done, I suppose I will just silently fade into the past; I will just be someone that folks “used to know”. (There will be some connections that continue, I hope!)

But, alas, this is another part of my story. I have to leave Napier so that I can go onto the next thing. I have to leave Napier so that I can build my academic career out there in the Big Bad World. Indeed, I have already gone onto the next thing by way of my post-doc in Dundee. And I am actively applying for other posts in the UK and further afield. Oh, and I have applied for a small pot of funding for a small project with one of my Napier colleagues, so my real departure might be delayed a bit longer.

Anyhow… now that I have boxed up my Napier office, I have to start working on putting my home office. That is where I will spend most of my Dundee hours, as I will only commute twice per week. It is also where I will work on applications for other jobs.

Of course, that task will have to wait just a bit. Because I am leaving for my summer holidays to The Homeland tomorrow. Which also means that I don’t have to think about the sadness of clearing out my office and moving on with my life. For now, at least! It also means that I will have to go through all of the contents from my office after my holidays. So I suppose the clear-out isn’t complete quite yet!