Workshop report for DISIPRAC: Digital identity security information practices of citizens

I am pleased to share with you the final report from the DISIPRAC workshop held in Edinburgh on 27 February 2020. The workshop was held at Edinburgh Napier University as part of a research project called “DISIPRAC: Workshop report for DISIPRAC: Digital identity security information practices of citizens”. This work was undertaken by myself and my Centre for Social Informatics colleague, Peter Cruickshank.

In the report, we provide a summary of the workshop and provide some evidence of a number of issues around the management of digital identities based on a series of scenarios. We are not making recommendations in the report, although we do hope that the content might inspire others to start thinking about solutions to some of the issues that were raised at the workshop. The report covers:

  • The service user, including issues and risks associated with helping them
  • The role of the helper or “proxy”, including associated challenges and points of conflict, and the role of guidelines and training
  • An overview of the terminology, including identity, issues with the word “proxy”, and the role that trust plays
  • Some implications for systems design

The next steps that Peter and I will take on this project includes academic dissemination in the form of conference papers and posters and the creation of a roadmap for future, related research. We want to use the findings from this to support a larger-scale project on information proxies and real-world online identity management.

We are keen to continue engaging with practitioners and community volunteers, so we would appreciate it if you could help by sharing with us your thoughts and feedback related to the contents of the report and (importantly) the next steps or related future work that you think we should consider.

Download the workshop report:

The full report (.pdf file) can be accessed from the Edinburgh Napier University Repository here or download the file here.

Also available is a template (.docx file) for the scenario worksheets. This can be accessed from the Repository here or you can download the file here.

These documents are provided with a Creative Commons Attribution-ShareAlike (CC BY-SA 4.0) license. Please share changes and examples with the original authors, Peter Cruickshank (p.cruickshank@napier.ac.uk) and Frances Ryan (frances@francesryanphd.com).

Please do not hesitate to get in touch with Peter or me if you have any questions or feedback.

A new job: Research Fellow in User-Centred Innovation for Accountable AI

Today marks my first day as a post-doctoral Research Fellow at the University of Aberdeen where I am working in the School of Natural and Computing Science as part of an interdisciplinary, EPSRC-funded project called RAInS (Realising Accountable Intelligent Systems).

Working with the RAInS project team and external stakeholders, my primary responsibilities for the next two years will be to investigate issues of trust and accountability in intelligent systems (AI). This will be done using qualitative research methods to answer questions surrounding the accountability of systems related to specific use cases.

For the non-AI folks, you can think of this (very, very simply) as looking at who/what is “responsible” when a self-driving car goes rouge or when AI-based hiring decisions are racist/sexiest.

The research was originally planned as a series of hands-on co-design workshops, but given the current state of the world (COVID19), we might need to re-think how best to proceed. I have been thinking about potential (digital) methods over the last couple of weeks and I am sure that we will have a few conversations about how to proceed in the next couple of weeks.

For now, I am just getting myself up to speed. I have several documents and literature to review to provide me a good overview of the project from background literature and proposals to research summaries and workshop artefacts from other research partners. I am hoping that by the time I get through those files we will have a better idea of how to proceed.

It is a bit of a strange start, given that we are on lockdown orders as part of the UK’s COVID19 response. This means that my work will be done remotely for the foreseeable future. I just hope that it won’t be long until I can move into my flat in Aberdeen and start meeting my new colleagues face-to-face. In the meantime, thank goodness for technology!

Registrations now open for a workshop on the digital identity security information practices of citizens (DISIPRAC)

Registrations are now open closed for a workshop related to how information workers help people to manage their digital identities. The event (27 February 2020) is part of a project called DISIPRAC: Digital identity security information practices of citizens and is being undertaken at the Centre for Social Informatics at Edinburgh Napier University by myself and my colleague, Peter Cruickshank.

Through this work, we are investigating the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

This workshop (27 February 2020) is best suited for professionals, citizen support and advocacy groups, and other similar stakeholders who work with adults in the community.

Registrations are now closed. View the event page here.

In the hands-on workshop, we will work to understand the issues information workers face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this using a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

When: Thursday, 27 February 2020 (9:30am registration, 4:00pm finish)
Where: Edinburgh Napier University’s Merchiston Campus
Who: Professionals, citizen support and advocacy groups, and other similar stakeholders who work with adults in the community (for example, librarians, digital literacy workers, and computer club volunteers)

Travel bursaries:
We have a small budget for travel assistance for attendees travelling from outside of Edinburgh. If you would like to be considered for a travel bursary, please let us know on your registration form.

Background information:
Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option. Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy. More information can be found here.

Please contact me if you have further questions about the event or the project as a whole.

TAPESTRY Sandpit: Register your interest today!

DEADLINE EXTENDED UNTIL FRIDAY, 24 JANUARY!

Calling all PhDs and Early Career Researchers (ECRs) for a sandpit-style workshop.

When is it? February 3-4 @ University of Surrey, UK

Who is it for? PhD students or Early Career Researchers (ERCs) working on topics in Trust, Identity, Privacy and Security (TIPS)

Register your interest by 24 January 2020 using the Sandpit Expression of Interest Form.

What is TAPESTRY? TAPESTRY is a socio-technical study of trust in online identities – the psychology of how trust is engendered on and off-line, how we can design for trust, and how emerging technologies such as AI and Blockchain can help create tools that enable us to make better trust decisions online. Further information can be found on the short video below.

What happens at the event? We are running a facilitated sandpit workshop on 3-4 February to explore novel applications of research outcomes from the EPSRC / UKRI Digital Economy funded TAPESTRY project. For more information on Sandpits, see these resources from the EPSRC – but note this event is being run by the TAPESTRY team not EPSRC (please apply using our EOI form below). The sandpit will be highly multi-disciplinary and we welcome applications from all disciplines across Sciences, Arts and Humanities.

As part of the Sandpit, participants will learn more about the TAPESTRY project. They will then form teams, and develop proposals to explore new uses of the social insights and technical tools that have been developed during TAPESTRY. We will award £10,000 of funding at the Sandpit, across the top three proposals. The three successful teams will then have three months to deliver their mini-projects, before attending a follow-up workshop to present a report on their research.

Please fill out the Expression of Interest (EOI) form if you would like to attend the Sandpit.

Register your interest by 24 January 2020 using the Sandpit Expression of Interest Form.

** Funding to support attendance is available **

Bursaries: PhD/ECRs selected to attend will be awarded a bursary of up to £200 GBP to support travel. Accommodation will be provided for 3rd February, plus meals during the Sandpit. Academics/supervisors may also attend at own cost. In both cases please use the EOI form above.

Key dates:
Event: 3-4 February, University of Surrey, Guildford UK
Apply via EOI form by: 24 January 2020 — DEADLINE EXTENDED!
Notification of acceptance: 24 January 2020

Questions? Contact me here or via Twitter.

What is TAPESTRY?

I have been working at the University of Dundee since April on an EPRSC-funded research project called TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry. My role in the project is as a qualitative researcher looking at how individuals determine trust in real-world online environments, such as online health forums and online dating. But there is much more to the project than that.

The multi-disciplinary project is ultimately quite technical when compared to my own skillset and research areas. That means that I sometimes struggle to explain the full project. (I find it quite fun and easy to explain my part of the project though, which is nice!) In the end, I generally explain that the project aim is to build a tool that helps people to stay safe online.

But as luck would have it, we have just finailsed a short video that helps to explain the project in plain language with simple graphics. The video is about a minute and a half and is an easy watch, so check it out below.

And, as always, please contact me if you have any questions. I might not be able to answer the super-technical ones, but I can certainly talk about the human information behaviour side of the equation!

Published in Information Research: Build, manage, and evaluate: Information practices and personal reputations on social media platforms

My paper, “Build, manage, and evaluate: Information practices and personal reputations on social media platforms”, has been published in Information Research. The paper is co-authored with my PhD supervisors, Professor Hazel HallPeter Cruickshank, and Alistair Lawson and was first presented at the 10th Conceptions of Library and Information Science (CoLIS) conference in Ljubliana, Slovenia in June 2019.

The research draws from some of the findings from my doctoral investigation on the use of online information in the management of personal reputation and considers a single research question: “How do information behaviours related to personal reputation building, management, and evaluation on social media reflect citation practices related to the building, management, and evaluation of academic reputation?

You can read the full text on the Information Research website here.

ABSTRACT:
Introduction.
 The broad theme of this paper is the use of information to build, manage and evaluate personal reputations. It reports the findings of a study that considered the extent to which social media users replicate in online environments the established information practices of academics when they assess their peers. The three platforms considered are Facebook, Twitter, and LinkedIn.
Method. A multi-step data collection process was implemented for this work. Forty-five UK-based social media users kept journals and took part in semi-structured interviews.
Analysis. A qualitative analysis of the journal and diary data was undertaken using NVivo10. Information practices were analysed to considered the similarities or difference between social media practices and related practices deployed by academics related to citations.
Results. The findings expose the ways in which social media users build, manage, and evaluate personal reputations online may be aligned to the citation practices of academics.
Conclusions. This work shows where the similarities and differences exist between citation practices and related information practices on social media as related to personal reputations. Broadly, the findings of this research demonstrate that social media users do replicate in informal online environments the established information practices of academics.

Below are the slides from my presentation at the CoLIS conference to help visualise the paper a bit. And, as always, please do get in touch if you have any questions about this paper or any of my other research.

A workshop: Helping people to manage their digital identities

I have recently started work on a new research project, titled DISIPRAC: Digital identity security information practices of citizens. The project scope is to investigate the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option.  Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy.

Some system designers and system owners/managers are aware of the potential impact of this change and are starting to accommodate some users through “assisted digital” services, “alternative journeys” and models of guardianship or delegated identity. However, it is unclear if these capture the range of informal support that happens around social proxy practices and behaviours.

This is where DISIPRAC comes in. This work will be undertaken with Peter Cruickshank, my colleague in the Centre for Social Informatics, and has been funded by a research development grant at Edinburgh Napier University. Peter is the PI on the project (and my former PhD supervisor). He brings more than 10 years’ experience in researching how citizens adopt and learn how to use internet technologies for participation in democratic processes and to engage with government services online. This is complemented by my own research in information behaviour and practices related to online information sharing and use, including my PhD work and my involvement in another Napier project, Social media by proxy: Strategies for managing the online profiles of adults with dementia, and my work at the University of Dundee, TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry.

At this time, we are conducting a literature review and beginning to plan for a workshop in February that will be used as our primary source of research data. The workshop will be for professionals, citizen support and advocacy groups, and other similar stakeholders. Its aim will be to understand the issues they face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this by working through a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

How can you help? Send us your (anonymised) stories now!
We are compiling a selection of stories and examples for how people support others in relation to their online identities. If you have a story to share, please send them my way. All stories will be anonymised.

Ultimately, this project will address the gaps in current research related to users’ real-world information practices around their digital identity, particularly by citizens and customers in a non-discretionary context.

We are very excited to have a chance to find out more about this highly topical area. We will learn more about the relationship between identity (who we are) and digital identity (how IT systems recognise us), and we recognise that information practitioners in libraries and voluntary organisations are at the front line of the change in public services. This project is a great opportunity to make contacts and hear stories – and hopefully provide the basis for a larger future project.

Stay tuned for more information about the workshop, including how you can get involved. And, as always, please contact me if you have any questions!

[Note: Image by Michael Morrow, sourced on Flickr and used under Creative Commons License.]

A study on trust and online dating

As part of my work with the Living Digital group at the University of Dundee, I am starting to recruit participants for a study related to trust and online dating. I will be using qualitative interviews and focus groups for this study, and I am hoping to have about 20 participants.

This study forms part of a larger project that looks at how users establish trusting relationships online. In total, we will look at four different scenarios in which users make trust judgments online: e-commerce, health forums, online dating, and managing ‘Internet of Things’ devices. For my qualitative portion of the project, I will aim to outline key factors that contribute to trust behaviour in a particular online environment. These findings will then be further examined in future studies, which will contribute to the development of an automated system for authenticating the online identity of other users who you are interacting with.

You can learn more about the larger project, TAPESTRY: trust, authentication and privacy over a decentralised social registry, here.

If you would like to participate in this study, you can contact me or visit my recruitment page here. And, as always, please feel free to share with your friends!

Read my thesis!

My PhD thesis, “Reputation management in a digital world: The role of online information in the building, management, and evaluation of personal reputations”, is now available on the Edinburgh Napier University repository.

This work was completed at Edinburgh Napier University under the supervision of Professor Hazel HallAlistair Lawson, and Peter Cruickshank. You can read the full abstract below and you can find research outputs from this work on the publications page of this website.

Download a PDF of the document here:
https://www.napier.ac.uk/research-and-innovation/research-search/outputs/reputation-management-in-a-digital-world-the-role-of-online-information-in-the-building

Please get in touch if you have any questions about my thesis or my current research.

Citation:
Ryan, F. V. C. (2019). Reputation management in a digital world: The role of online information in the building, management, and evaluation of personal reputations. (Doctoral thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2090098

Abstract:

This work is concerned with the role of online information in the building, management, and evaluation of personal reputations. The main contributions of the research relate to: (1) the means by which people evaluate the personal reputations of others from the online evidence available to them, and (2) strategies for the building and management of personal reputations through the use of online information. The findings extend knowledge within the domain of Information Science, notably with respect to the established body of research on human information behaviour and use. They are set against a theoretical framework that is anchored to research in bibliometrics (for example on citation practice and citation analysis), and takes into account the multidisciplinary nature of the field of Information Science.

A multi-step data collection process was implemented following the practice of extant studies in Information Science and human information behaviour and use. This focused on a sample of forty-five UK-based social media users. A qualitative analysis of data collected from participant diaries and interviews was undertaken using NVivo10.

The main contribution of this work with respect to the evaluation of personal reputations on the basis on online evidence is that the information available is largely consumed and evaluated in a passive manner: social media users are more interested in the content of the information that is shared on social media platforms than they are in the signals that this information might convey about the sharer(s). Closer attention is paid in cases where the information shared is in stark contrast to the opinions and practices of those who consume it. In terms of the management of personal reputations through the use of online information, this work introduces and develops new concepts related to managing the “blur” that occurs at the intersection between private and professional lives, and online and offline environments.

Clearing out and moving on(ish)

I cleared out my PhD office at Edinburgh Napier University today. It was a bit of a strange feeling as I know that I will be back in the office a few more times before the end of the year as I finish up a project that I am working on with my colleague, Gemma. But at the same time, I’ve left. I am no longer a PhD student. I am no longer an associate lecturer. I am no longer a regular employee, although I am still listed as associate staff whilst I do some mop-up work. But mop-up work isn’t quite the same, and the paycheques have ceased!

When I left, I did so without fanfare. There were no good-byes. There were no “we’ll miss yous”. There were no leaving drinks; no email to alert people of my change in circumstances. I just… left. And that lack of fanfare left me feeling quite deflated. It left me feeling that my time at Napier was inconsequential; like I am not/was not an integral part of the Napier Machine. (I know that’s not true, really, I do!)

And I am still kind of there. Or at least, I will be around for occasional meetings over the next few months. That means I will still be interacting with folks from my research group, which would make “goodbye” seem silly. Although once my project there is done, I suppose I will just silently fade into the past; I will just be someone that folks “used to know”. (There will be some connections that continue, I hope!)

But, alas, this is another part of my story. I have to leave Napier so that I can go onto the next thing. I have to leave Napier so that I can build my academic career out there in the Big Bad World. Indeed, I have already gone onto the next thing by way of my post-doc in Dundee. And I am actively applying for other posts in the UK and further afield. Oh, and I have applied for a small pot of funding for a small project with one of my Napier colleagues, so my real departure might be delayed a bit longer.

Anyhow… now that I have boxed up my Napier office, I have to start working on putting my home office. That is where I will spend most of my Dundee hours, as I will only commute twice per week. It is also where I will work on applications for other jobs.

Of course, that task will have to wait just a bit. Because I am leaving for my summer holidays to The Homeland tomorrow. Which also means that I don’t have to think about the sadness of clearing out my office and moving on with my life. For now, at least! It also means that I will have to go through all of the contents from my office after my holidays. So I suppose the clear-out isn’t complete quite yet!

The doctor is in: Frances Ryan, PhD

It has been a long time coming, but I am finally a doctor. Oh yes, I am now officially Dr Frances Ryan. The PhD kind of doctor, not the medical kind – just so that there is no doubt.

When I say “a long time coming”, I mean that my PhD Dreams began with my undergraduate degree way, way, way back in 1999. At the time, I had hoped to move directly from my undergraduate work at Central Washington University into a master’s degree followed, hopefully, by a PhD. But after meeting a cute boy during my undergraduate year abroad, I put my postgraduate dreams on hold so that I could get married and do all that lovey-dovey family stuff. (No regrets!)

Later, with the full support and encouragement of my husband, Paul, the plan changed to doing part-time postgraduate studies whilst we raised our family (we were getting ready to adopt from the foster care system). But my beloved Paul died before I was meant to begin my studies, and so I put my dreams on hold so that I could relearn how to breathe. (No, really. When you become a widow, you can forget how to do simple things like breathe, eat, sleep, laugh, and even hope…)

But, eventually, I managed to find the strength to return to school for a master’s degree. And at some point during that degree path, my PhD Dreams were renewed. I was privileged to be offered three different PhD placements and I happily accepted the one at Edinburgh Napier University.

My PhD studies began in November 2013 under the supervision of Professor Hazel Hall (director of studies), Alistair Lawson (second supervisor), and Peter Cruickshank (third supervisor). Whilst the “ideal” PhD journey is about three years, my journey took a bit longer than that. Which isn’t uncommon, but I am a bit disappointed at myself for not finishing sooner. (Some of the delays were out of my control, but I have to acknowledge that some were down to me and my self-confidence – or lack thereof.)

In the end, I submitted my thesis on Halloween (2018) just shy of five years after beginning my studies and my (slightly delayed) viva took place in February 2019. I was quite keen to complete my minor corrections in time for the summer graduations, so handed in my corrections a tad bit early (so not everything about my PhD was delayed). After all, graduating on the 4th of July is a pretty cool thing for an American – especially one who is the daughter of two United States Marines!

And so, finally, here I am: Frances Ryan, PhD. Or Dr Ryan, if you prefer.

Of course, this dream could never have been realised without the encouragement and support of others. So, thank you to all of my family and friends in America, the UK, and in the virtual world for helping to see me through this crazy adventure!

I am not certain where life will take me next. Ideally, I will be able to remain in Scotland working as an academic for the foreseeable future. But I am a realist (begrudgingly so) and I know that I will have to be open to opportunities wherever they might be. (If you know of a job opportunity I should consider, please get in touch!)

And now that I have accomplished this great dream of mine, I suppose I should start thinking about the Next Big Thing. After all, having a big goal to focus on is what keeps me going!

You can watch the ceremony on YouTube below. I enter the stage about 6 minutes in, so no need to watch the entire 90-minute show!

Build, manage, and evaluate: Information practices and personal reputations on social media platforms || #CoLIS10

I am in Ljubljana, Slovenia this week to attend the 10th Conceptions of Library and Information Science (CoLIS) conference, where I will be presenting a paper related to some of my PhD research.

The paper is titled “Build, manage, and evaluate: Information practices and personal reputations on social media platforms” and is co-authored with Professor Hazel Hall, Peter Cruickshank, and Alistair Lawson. The research draws from some of the findings from my doctoral investigation on the use of online information in the management of personal reputation and considers a single research question: “How do information behaviours related to personal reputation building, management, and evaluation on social media reflect citation practices related to the building, management, and evaluation of academic reputation?”

ABSTRACT:
Introduction.
The broad theme of this paper is the use of information to build, manage and evaluate personal reputations. It reports the findings of a study that considered the extent to which social media users replicate in online environments the established information practices of academics when they assess their peers. The three platforms considered are Facebook, Twitter, and LinkedIn.
Method. A multi-step data collection process was implemented for this work. Forty-five UK-based social media users kept journals and took part in semi-structured interviews.
Analysis. A qualitative analysis of the journal and diary data was undertaken using NVivo10. Information practices were analysed to consider the similarities or difference between social media practices and related practices deployed by academics related to citations.
Results. The findings expose the ways in which social media users build, manage, and evaluate personal reputations online may be aligned with the citation practices of academics.
Conclusion.
This work shows where the similarities and differences exist between citation practices and related information practices on social media as related to personal reputations. Broadly, the findings of this research demonstrate that social media users do replicate in informal online environments the established information practices of academics.

I will be presenting on Wednesday, 19 June during the “Information Management” session (13.00-14.00; Room 4).

Not attending the conference? Don’t worry! The presentation slides below will allow you to engage with my presentation from afar.

If you have any questions about this research, my doctoral work as a whole, or about potential collaborations, please contact me.

If you wish to interact in real-time, you can ask me questions on Twitter (@FrancesRyanPhD) or follow along with the conference using the hashtag #CoLIS10.

My thesis: The final version

My PhD thesis is now complete and, more importantly, the final, hard-bound version has been submitted to the research office. This marks the last hurdle in my PhD journey, ahead of my graduation on 4 July. (The perfect date for an American to graduate!)

The final version of my thesis reflects the amendments that I was asked to make after my PhD viva in February. My edits were classed as “minor” which meant I was given two months to complete them (from the date of the formal corrections letter, not the date of the viva). That meant that I had until 28 May to work through my thesis again to make the necessary updates, before sending the corrected thesis back to the research office for the next steps.

To make the best use of my time, I started out by classifying the edits as simple, moderate, and “difficult”. That way, I was able to work on different types of edits based on the level of thinking that my brain was ready for at different times of the day or when conflicting priorities meant I had less uninterrupted time for working on the document.

I found most of the edits to be quite easy, even after marking them difficult. However, there were a couple of edits that I struggled with. Although I didn’t struggle because they were challenging, rather I struggled because I was overthinking things. Thankfully, the overthinking was the worst of it and the changes were all made with (relative) ease.

After the edits were complete, and approved by my examiners, all of the relevant paperwork was sent to the Research Degrees Committee for their final sign-off. Then, once I received the letter from the committee saying that my award was confirmed, I printed off my thesis for the final binding.

Today, I handed in the final printed thesis (and emailed an electronic version) to the research office. And I confirmed the title of my thesis. And confirmed my application for graduation. And confirmed my graduation gown hire. So, that’s my PhD done.

Almost… After all, I still have one more step before I am Dr Ryan.

The next (and final) step is now to walk across the stage to collect my degree. It’s been a long and winding road, but I’m finally (almost) done!

My new post-doc at Dundee

I started a new job last week and I am quite excited about it. The job is a short-term contract as a post-doctoral research fellow at the University of Dundee (through November). During this time, I will be working with Professor Wendy Moncur on an EPRSC-funded research project, TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry.

The TAPESTRY team is studying the socio-digital design of trusted services, and developing novel blockchain and machine learning solutions for identity assurance. It is a collaborative project between the University of Surrey’s Centre for Vision Speech and Signal Processing (project lead) and Centre for Cyber Security, the Department of Media Communication and Design at the University of Northumbria Newcastle, and the Duncan Jordanston College of Art and Design at the University of Dundee (that’s where I am).

The aim of the project is to investigate, develop, and demonstrate new ways to enable people, businesses and services to connect safely online, exploiting the complex “tapestry” of multi-modal signals woven by their everyday digital interactions. Through this project, the team will develop a de-centralised registry that stores trails of users’ digital activity, enabling users to share portions of it to prove they are trustworthy – without giving away so much information that it violates their privacy. By doing this, the work will de-risk the Digital Economy, delivering completely new ways of determining or engendering trust online, and enabling users and businesses to make better decisions about who they trust online.

Now, if you’re wondering how I managed to land a job on such a techy project, it’s simple: Sometimes the technical side of life needs a bit of the human side of life to help weave things together. (weave, tapestry… get it?)

To that, my role on the project is to run two qualitative studies looking at different aspects of determining trust in online environments. I am just starting to get my head around the details of what I’ll be doing, so I won’t get into the details here just yet. However, I will share more about this work as time goes on.

This will be my first time contributing to a large-scale study of this kind, which will be a learning experience in its own right. I will also be balancing this role along with my post-doctoral work on my “social media proxies” project, as well as completing my thesis edits. So, I expect it to be a fairly chaotic few months. But chaotic in a good way (I hope!)

Wish me luck!