A workshop: Helping people to manage their digital identities

I have recently started work on a new research project, titled DISIPRAC: Digital identity security information practices of citizens. The project scope is to investigate the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option.  Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy.

Some system designers and system owners/managers are aware of the potential impact of this change and are starting to accommodate some users through “assisted digital” services, “alternative journeys” and models of guardianship or delegated identity. However, it is unclear if these capture the range of informal support that happens around social proxy practices and behaviours.

This is where DISIPRAC come in. This work will be undertaken with Peter Cruickshank, my colleague in the Centre for Social Informatics, and has been funded by a research development grant at Edinburgh Napier University. Peter is the PI on the project (and my former PhD supervisor). He brings more than 10 years’ experience in researching how citizens adopt and learn how to use internet technologies for participation in democratic processes and to engage with government services online. This is complemented by my own research in information behaviour and practices related to online information sharing and use, including my PhD work and my involvement in another Napier project, Social media by proxy: Strategies for managing the online profiles of adults with dementia, and my work at the University of Dundee, TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry.

At this time, we are conducting a literature review and beginning to plan for a workshop in February that will be used as our primary source of research data. The workshop will be for professionals, citizen support and advocacy groups, and other similar stakeholders. Its aim will be to understand the issues they face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this by working through a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

How can you help? Send us your (anonymised) stories now!
We are compiling a selection of stories and examples for how people support others in relation to their online identities. If you have a story to share, please send them my way. All stories will be anonymised.

Ultimately, this project will address the gaps in current research related to users’ real-world information practices around their digital identity, particularly by citizens and customers in a non-discretionary context.

We are very excited to have a chance to find out more about this highly topical area. We will learn more about the relationship between identity (who we are) and digital identity (how IT systems recognise us), and we recognise that information practitioners in libraries and voluntary organisations are at the front line of the change in public services. This project is a great opportunity to make contacts and hear stories – and hopefully provide the basis for a larger future project.

Stay tuned for more information about the workshop, including how you can get involved. And, as always, please contact me if you have any questions!

[Note: Image by Michael Morrow, sourced on Flickr and used under Creative Commons License.]

Study participants wanted for research into helping older adults with social media accounts

I am currently recruiting participants for a research project that investigates how people help or support older adults to use social media accounts. Any help or support you provide to older adults or people with dementia at any age with social media is relevant (for example, Facebook, Instagram, Twitter, etc). 

I am interested in speaking to you if you assist an older adult or a person with dementia to use their own social media accounts. If you think this might be you, please contact me at f.ryan@napier.ac.uk

You can also help by taking a short survey here:
https://survey.napier.ac.uk/n/smp.aspx

Participants will be asked to keep a diary related to the activities they undertake on behalf of the other person for two weeks, followed by an interview which can be conducted in person or via phone or video call. (Participants do not need to be a carer, but they should play a role in helping with social media accounts.)

If you are interested in taking part in this study, please contact me at f.ryan@napier.ac.uk.

More about this study:

The project is titled “Social media by proxy: strategies for managing the online profiles of adults with dementia” and is being undertaken with Dr Gemma Webster (PI). The work is funded by a Carnegie Trust Research Incentive Grant.

The work was developed based on Gemma’s previous work with people with dementia, carers, and dementia support organisations and my own PhD work on social media use. The combination of these research areas is strengthened by the fact that social media use by older adults is at an all-time high and the increase in people with dementia*. This brings the ongoing discussions of social media use in today’s society to a growing population of users.

The general goal of this research is to identify how people manage the social media accounts of older adults and people with dementia “by proxy”. This includes:

  • How “proxies” manage social media accounts for older adults or people with dementia in their care;
  • How and if people with dementia engage with their social media accounts (with or without support); and
  • What kind of support (if any) “proxies” have for managing these social media accounts.

For more information about this research, or to note interest in participating, please contact me at f.ryan@napier.ac.uk.


Note: This project has been given ethical approval by Edinburgh Napier University.

And please feel free to re-share this information on your own social media platforms!

*UK statistics: Nearly half (48%) of Internet users aged 65-74 and 41% aged 75+ maintain social media accounts. Further, there are currently 850,000 people with dementia in the UK with a predicted rise to 1 million+ by 2025.

Let the work begin: The start of a new research project

Last week was the start of a new academic role for me—that of a research assistant on a Carnegie Trust Research Incentive Grant project. I will be working on this project on a part-time basis for the next six months and I am very much looking forward to doing research other than my PhD for a while.

I will be working with Dr Gemma Webster (PI) on the qualitative research project titled “Social media by proxy: strategies for managing the online profiles of adults with dementia”. The project was developed based on Gemma’s previous work with people with dementia, careers, and dementia support organisations and my own PhD work on social media use.

The broad goal of this research is to identify and share good practice in the “management by proxy” of the social media profiles of adults with dementia. Over the course of the first month, I will be conducting a literature search and an annotated bibliography. After that, Gemma and I will begin to work on the next steps of the study, including preparing for the data collection phase.

Six months isn’t a vast amount of time in the world of academic research. However, it is anticipated that this work will act as a springboard for further research. Plans are already underway to investigate the most appropriate opportunities for the next round of grant funding. With a bit of luck (and a lot of hard work!) I will be sharing research outputs with you before the year is out!

For more information about this research project, please contact me (f.ryan@napier.ac.uk) or Gemma Webster (g.webster@napier.ac.uk).

New roles for a New Year

Welcome to 2019! I am very excited about the New Year because it means new roles (and changing roles) in my academic life. It is bound to be a busy year but, hopefully, it is an exciting and energising year as well.

The “changing” role is that of my PhD student status. Whilst I am still a PhD student (I’ve not graduated—yet!) I have submitted my thesis for examination. That means that I am not starting out this year with plans to work on various chapters of my thesis or conducting PhD-related data collection. I am no longer planning long thesis-writing sessions, there are no more “PhD weekends”, and I am feeling a lot less stressed about how my thesis will come together.

Of course, my plans to have my viva out of the way before the end of last year didn’t work out very well. And that means that I have yet to have my PhD examined. But the viva has been scheduled, so things are looking good.

My changing student status means that I am in a sort of PhD Purgatory—that state between submitting my thesis and my PhD being granted. During this purgatory period, I will prepare for my viva whilst looking forward towards my larger academic career.

Excitingly, there is also a new role to celebrate in my academic life. That is the role of Research Assistant on a Carnegie Trust Research Incentive Grant. The research project is called “Social media by proxy: Strategies for managing the online profiles of adults with dementia” and will investigate the lived experiences of people who act as “social media proxies” for adults with dementia in their care. (Read more about the project here.)

This new role is quite exciting because it is my first research role outside of my PhD. The project is only funded for six months, but it is a good opportunity to work on a small project that will (hopefully!) lead to something more substantial. It is also an opportunity for me to work on research other than my thesis, which was starting to wear me down a bit. (Although I am now excited to do more research with the rest of my PhD data. I think I just needed a bit of a break from it all!)

In addition to new and changing roles, I am also continuing my role as an Associate Lecturer here at Edinburgh Napier University. In the new trimester, which starts mid-January, I will be delivering tutorials for a first-year module called Introduction to Human Computer Interaction. There are around 260 students in the module and they are divided into five different tutorial groups, of which I will be running three.

As part of my Associate Lecture role, I will also have a role as a supervisor for several “Group Project” teams. The teams will be working on small projects for a wide range of organisations. My role will be more project oversight than anything else, with quick and targeted 15-minute meetings with each group each week to ensure they are making progress and keeping to schedule. This will be my first time supervising students and I am looking forward to the opportunity. Although my supervisor role isn’t quite as substantial as, say, that of my PhD supervisors.

As I enter into this new phase of my academic life, I am looking for my next bigrole. That means that I will be spending a lot of time applying for academic jobs and post-doctoral fellowships. I will also spend time working on grant applications and investigating other opportunities that will allow me to further my research and build my academic career.

Yes, this New Year is looking quite promising. So “role” on, 2019; role on!