Registrations now open for a workshop on the digital identity security information practices of citizens (DISIPRAC)

Registrations are now open for a workshop related to how information workers help people to manage their digital identities. The event (27 February 2020) is part of a project called DISIPRAC: Digital identity security information practices of citizens and is being undertaken at the Centre for Social Informatics at Edinburgh Napier University by myself and my colleague, Peter Cruickshank.

Through this work, we are investigating the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

This workshop (27 February 2020) is best suited for professionals, citizen support and advocacy groups, and other similar stakeholders who work with adults in the community.

Register for this free workshop here.

In the hands-on workshop, we will work to understand the issues information workers face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this using a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

When: Thursday, 27 February 2020 (9:30am registration, 4:00pm finish)
Where: Edinburgh Napier University’s Merchiston Campus
Who: Professionals, citizen support and advocacy groups, and other similar stakeholders who work with adults in the community (for example, librarians, digital literacy workers, and computer club volunteers)

Register for this free workshop here.

Travel bursaries:
We have a small budget for travel assistance for attendees travelling from outside of Edinburgh. If you would like to be considered for a travel bursary, please let us know on your registration form.

Background information:
Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option. Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy. More information can be found here.

Please contact me if you have further questions about the event or the project as a whole.

TAPESTRY Sandpit: Register your interest today!

DEADLINE EXTENDED UNTIL FRIDAY, 24 JANUARY!

Calling all PhDs and Early Career Researchers (ECRs) for a sandpit-style workshop.

When is it? February 3-4 @ University of Surrey, UK

Who is it for? PhD students or Early Career Researchers (ERCs) working on topics in Trust, Identity, Privacy and Security (TIPS)

Register your interest by 24 January 2020 using the Sandpit Expression of Interest Form.

What is TAPESTRY? TAPESTRY is a socio-technical study of trust in online identities – the psychology of how trust is engendered on and off-line, how we can design for trust, and how emerging technologies such as AI and Blockchain can help create tools that enable us to make better trust decisions online. Further information can be found on the short video below.

What happens at the event? We are running a facilitated sandpit workshop on 3-4 February to explore novel applications of research outcomes from the EPSRC / UKRI Digital Economy funded TAPESTRY project. For more information on Sandpits, see these resources from the EPSRC – but note this event is being run by the TAPESTRY team not EPSRC (please apply using our EOI form below). The sandpit will be highly multi-disciplinary and we welcome applications from all disciplines across Sciences, Arts and Humanities.

As part of the Sandpit, participants will learn more about the TAPESTRY project. They will then form teams, and develop proposals to explore new uses of the social insights and technical tools that have been developed during TAPESTRY. We will award £10,000 of funding at the Sandpit, across the top three proposals. The three successful teams will then have three months to deliver their mini-projects, before attending a follow-up workshop to present a report on their research.

Please fill out the Expression of Interest (EOI) form if you would like to attend the Sandpit.

Register your interest by 24 January 2020 using the Sandpit Expression of Interest Form.

** Funding to support attendance is available **

Bursaries: PhD/ECRs selected to attend will be awarded a bursary of up to £200 GBP to support travel. Accommodation will be provided for 3rd February, plus meals during the Sandpit. Academics/supervisors may also attend at own cost. In both cases please use the EOI form above.

Key dates:
Event: 3-4 February, University of Surrey, Guildford UK
Apply via EOI form by: 24 January 2020 — DEADLINE EXTENDED!
Notification of acceptance: 24 January 2020

Questions? Contact me here or via Twitter.

A workshop: Helping people to manage their digital identities

I have recently started work on a new research project, titled DISIPRAC: Digital identity security information practices of citizens. The project scope is to investigate the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option.  Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy.

Registration for the 27th February workshop are now open. Register today!

Some system designers and system owners/managers are aware of the potential impact of this change and are starting to accommodate some users through “assisted digital” services, “alternative journeys” and models of guardianship or delegated identity. However, it is unclear if these capture the range of informal support that happens around social proxy practices and behaviours.

This is where DISIPRAC comes in. This work will be undertaken with Peter Cruickshank, my colleague in the Centre for Social Informatics, and has been funded by a research development grant at Edinburgh Napier University. Peter is the PI on the project (and my former PhD supervisor). He brings more than 10 years’ experience in researching how citizens adopt and learn how to use internet technologies for participation in democratic processes and to engage with government services online. This is complemented by my own research in information behaviour and practices related to online information sharing and use, including my PhD work and my involvement in another Napier project, Social media by proxy: Strategies for managing the online profiles of adults with dementia, and my work at the University of Dundee, TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry.

At this time, we are conducting a literature review and beginning to plan for a workshop in February that will be used as our primary source of research data. The workshop will be for professionals, citizen support and advocacy groups, and other similar stakeholders. Its aim will be to understand the issues they face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this by working through a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

How can you help? Send us your (anonymised) stories now!
We are compiling a selection of stories and examples for how people support others in relation to their online identities. If you have a story to share, please send them my way. All stories will be anonymised.

Ultimately, this project will address the gaps in current research related to users’ real-world information practices around their digital identity, particularly by citizens and customers in a non-discretionary context.

We are very excited to have a chance to find out more about this highly topical area. We will learn more about the relationship between identity (who we are) and digital identity (how IT systems recognise us), and we recognise that information practitioners in libraries and voluntary organisations are at the front line of the change in public services. This project is a great opportunity to make contacts and hear stories – and hopefully provide the basis for a larger future project.

Stay tuned for more information about the workshop, including how you can get involved. And, as always, please contact me if you have any questions!

Registration for the 27th February workshop are now open. Register today!

[Note: Image by Michael Morrow, sourced on Flickr and used under Creative Commons License.]

Building identity online at #ASIST2017: A poster presentation

I am leaving for Washington, DC tomorrow morning to attend the 80th Annual Meeting of the Association for Information Science and Technology (ASIST), where I will be presenting some of my research in the form of an academic poster. The presentation will be held during the President’s Reception on 30th October (6.30-8.00 pm) at the Hyatt Regency Crystal City (Independence Level, Center A).

The poster is titled “Building identity in online environments: an Information Science perspective” and was co-authored with my PhD supervisorsPeter CruickshankProfessor Hazel Hall, and Alistair Lawson. The research draws from some of the findings from my doctoral investigation on the use of online information in the management of personal reputation. Specifically, this work concerns an aspect of information behaviour and use related to the creation of online identity, which is addressed in one of my four research questions: How do individuals use information to build identities for themselves online?

This qualitative study used participant diaries and in-depth, semi-structured interviews as data collection tools. It involved 45 UK-based participants, and data collection took place between October 2015 and January 2016.

The content of the poster shares findings related to three areas of identity building. These are:

  • The creation and use of online “personas” and identities
  • The use of anonymity and pseudonyms through information sharing – or concealment – practices
  • The ways in which private and professional selves blur or merge together in online environments

The main finding presented in this work is that individuals present elements of their offline lives using online information to showcase different “personas”. However, they do not do this with the intention of building identity. The findings explored in this presentation are contextualised with reference to identity building in the more formal setting of academic reputation management, i.e. through the use of citations.

Please stop by the poster session to learn more about this research and my doctoral studies as a whole. You can also find me during the coffee breaks or other social activities.

Not in attendance? Don’t worry! As part of my “professional persona” I like to share information online. The links below will allow you to engage with my presentation from afar!

⇒  Poster download (low-res for online viewing)

⇒  Poster handout with further information

⇒  Full abstract from Edinburgh Napier University’s repository

If you have any questions about this research or the doctoral study as a whole, please contact me.

If you wish to interact in real-time, you can ask me questions on Twitter (@FrancesRyanPhD) or follow along with the conference using the hashtag #ASIST2017.