Workshop report for DISIPRAC: Digital identity security information practices of citizens

I am pleased to share with you the final report from the DISIPRAC workshop held in Edinburgh on 27 February 2020. The workshop was held at Edinburgh Napier University as part of a research project called “DISIPRAC: Workshop report for DISIPRAC: Digital identity security information practices of citizens”. This work was undertaken by myself and my Centre for Social Informatics colleague, Peter Cruickshank.

In the report, we provide a summary of the workshop and provide some evidence of a number of issues around the management of digital identities based on a series of scenarios. We are not making recommendations in the report, although we do hope that the content might inspire others to start thinking about solutions to some of the issues that were raised at the workshop. The report covers:

  • The service user, including issues and risks associated with helping them
  • The role of the helper or “proxy”, including associated challenges and points of conflict, and the role of guidelines and training
  • An overview of the terminology, including identity, issues with the word “proxy”, and the role that trust plays
  • Some implications for systems design

The next steps that Peter and I will take on this project includes academic dissemination in the form of conference papers and posters and the creation of a roadmap for future, related research. We want to use the findings from this to support a larger-scale project on information proxies and real-world online identity management.

We are keen to continue engaging with practitioners and community volunteers, so we would appreciate it if you could help by sharing with us your thoughts and feedback related to the contents of the report and (importantly) the next steps or related future work that you think we should consider.

Download the workshop report:

The full report (.pdf file) can be accessed from the Edinburgh Napier University Repository here or download the file here.

Also available is a template (.docx file) for the scenario worksheets. This can be accessed from the Repository here or you can download the file here.

These documents are provided with a Creative Commons Attribution-ShareAlike (CC BY-SA 4.0) license. Please share changes and examples with the original authors, Peter Cruickshank (p.cruickshank@napier.ac.uk) and Frances Ryan (frances@francesryanphd.com).

Please do not hesitate to get in touch with Peter or me if you have any questions or feedback.

Registrations now open for a workshop on the digital identity security information practices of citizens (DISIPRAC)

Registrations are now open closed for a workshop related to how information workers help people to manage their digital identities. The event (27 February 2020) is part of a project called DISIPRAC: Digital identity security information practices of citizens and is being undertaken at the Centre for Social Informatics at Edinburgh Napier University by myself and my colleague, Peter Cruickshank.

Through this work, we are investigating the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

This workshop (27 February 2020) is best suited for professionals, citizen support and advocacy groups, and other similar stakeholders who work with adults in the community.

Registrations are now closed. View the event page here.

In the hands-on workshop, we will work to understand the issues information workers face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this using a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

When: Thursday, 27 February 2020 (9:30am registration, 4:00pm finish)
Where: Edinburgh Napier University’s Merchiston Campus
Who: Professionals, citizen support and advocacy groups, and other similar stakeholders who work with adults in the community (for example, librarians, digital literacy workers, and computer club volunteers)

Travel bursaries:
We have a small budget for travel assistance for attendees travelling from outside of Edinburgh. If you would like to be considered for a travel bursary, please let us know on your registration form.

Background information:
Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option. Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy. More information can be found here.

Please contact me if you have further questions about the event or the project as a whole.

TAPESTRY Sandpit: Register your interest today!

DEADLINE EXTENDED UNTIL FRIDAY, 24 JANUARY!

Calling all PhDs and Early Career Researchers (ECRs) for a sandpit-style workshop.

When is it? February 3-4 @ University of Surrey, UK

Who is it for? PhD students or Early Career Researchers (ERCs) working on topics in Trust, Identity, Privacy and Security (TIPS)

Register your interest by 24 January 2020 using the Sandpit Expression of Interest Form.

What is TAPESTRY? TAPESTRY is a socio-technical study of trust in online identities – the psychology of how trust is engendered on and off-line, how we can design for trust, and how emerging technologies such as AI and Blockchain can help create tools that enable us to make better trust decisions online. Further information can be found on the short video below.

What happens at the event? We are running a facilitated sandpit workshop on 3-4 February to explore novel applications of research outcomes from the EPSRC / UKRI Digital Economy funded TAPESTRY project. For more information on Sandpits, see these resources from the EPSRC – but note this event is being run by the TAPESTRY team not EPSRC (please apply using our EOI form below). The sandpit will be highly multi-disciplinary and we welcome applications from all disciplines across Sciences, Arts and Humanities.

As part of the Sandpit, participants will learn more about the TAPESTRY project. They will then form teams, and develop proposals to explore new uses of the social insights and technical tools that have been developed during TAPESTRY. We will award £10,000 of funding at the Sandpit, across the top three proposals. The three successful teams will then have three months to deliver their mini-projects, before attending a follow-up workshop to present a report on their research.

Please fill out the Expression of Interest (EOI) form if you would like to attend the Sandpit.

Register your interest by 24 January 2020 using the Sandpit Expression of Interest Form.

** Funding to support attendance is available **

Bursaries: PhD/ECRs selected to attend will be awarded a bursary of up to £200 GBP to support travel. Accommodation will be provided for 3rd February, plus meals during the Sandpit. Academics/supervisors may also attend at own cost. In both cases please use the EOI form above.

Key dates:
Event: 3-4 February, University of Surrey, Guildford UK
Apply via EOI form by: 24 January 2020 — DEADLINE EXTENDED!
Notification of acceptance: 24 January 2020

Questions? Contact me here or via Twitter.

A workshop: Helping people to manage their digital identities

I have recently started work on a new research project, titled DISIPRAC: Digital identity security information practices of citizens. The project scope is to investigate the security information practices associated with digital identity, in particular, the sharing of log-in details and to develop the concept of “social proxies” for managing digital identities.

Over the last decade, most levels of government have been implementing a policy often called “digital by default” or “digital-first” in the name of efficiency and cost savings to prioritise online services such as Universal Credit and myaccount. At the same time, the security of online systems has been increasing, making it more challenging for everyone to actually accessing the services they need. This is bound to impact the information practices of many users. One result might be the temptation to avoid the use of some online systems altogether, but this is often not a practical option.  Another could be individuals using risky behaviours with their digital identity, such as sharing passwords, with obvious implications for data protection and privacy.

Some system designers and system owners/managers are aware of the potential impact of this change and are starting to accommodate some users through “assisted digital” services, “alternative journeys” and models of guardianship or delegated identity. However, it is unclear if these capture the range of informal support that happens around social proxy practices and behaviours.

This is where DISIPRAC comes in. This work will be undertaken with Peter Cruickshank, my colleague in the Centre for Social Informatics, and has been funded by a research development grant at Edinburgh Napier University. Peter is the PI on the project (and my former PhD supervisor). He brings more than 10 years’ experience in researching how citizens adopt and learn how to use internet technologies for participation in democratic processes and to engage with government services online. This is complemented by my own research in information behaviour and practices related to online information sharing and use, including my PhD work and my involvement in another Napier project, Social media by proxy: Strategies for managing the online profiles of adults with dementia, and my work at the University of Dundee, TAPESTRY: Trust, Authentication and Privacy over a DeCentralised Social Registry.

At this time, we are conducting a literature review and beginning to plan for a workshop in February that will be used as our primary source of research data. The workshop will be for professionals, citizen support and advocacy groups, and other similar stakeholders. Its aim will be to understand the issues they face when supporting (potentially vulnerable) citizens to better cope with increased levels of security for government systems that are increasingly integral to their every-day lives. We will do this by working through a set of pre-defined scenarios over the course of the day, based around access to services provided by UK, Scottish and local governments.

How can you help? Send us your (anonymised) stories now!
We are compiling a selection of stories and examples for how people support others in relation to their online identities. If you have a story to share, please send them my way. All stories will be anonymised.

Ultimately, this project will address the gaps in current research related to users’ real-world information practices around their digital identity, particularly by citizens and customers in a non-discretionary context.

We are very excited to have a chance to find out more about this highly topical area. We will learn more about the relationship between identity (who we are) and digital identity (how IT systems recognise us), and we recognise that information practitioners in libraries and voluntary organisations are at the front line of the change in public services. This project is a great opportunity to make contacts and hear stories – and hopefully provide the basis for a larger future project.

Stay tuned for more information about the workshop, including how you can get involved. And, as always, please contact me if you have any questions!

[Note: Image by Michael Morrow, sourced on Flickr and used under Creative Commons License.]

Write Now! (Again.)

Three years after Write Now! was launched, we’re back! This time around, my colleague Dr Bruce Ryan (no relation) is the project lead, as he attended many of the sessions during the first year and was keen to get it going again. I joined in on the project bit to lend my expertise and experience, and to assist in setting up the writing sessions each week.

Write Now! is a series of writing sessions supported by Edinburgh Napier University’s Research and Innovation Office. The sessions are held at our Merchiston campus in the Triangle Café to re-create the experience of writing in a coffee shop.

The sessions are held on Wednesdays from 2.30-4.30 pm. There is no obligation to join us every Wednesday. However the sessions are held at the same time each week so that participants can add the on-going events to their calendars. This will essentially block time out in advance so that they can protect this valuable time slot from being taken over by other meetings. It’s a great way to prioritise writing time.

Write Now! is for research students and academic staff who want time for concentrated writing. This time can be used to work on thesis chapters, journal or conference submissions, research grants, or other academic writing.

The sessions are self-led and participants manage their own writing processes. On arrival, participants are given a voucher for a drink and snack before they start writing. At the end of the session, they are asked to fill out brief (anonymous) progress cards noting what their writing goal was (and whether they met that goal) and the approximate number of words they wrote during the session.

Join us every Wednesday through May (and maybe into June)!
Triangle Café (downstairs at Merchiston)
2.30-4.30 pm
Free drinks and snacks
And don’t forget your laptop (or pen and paper if you’re Old Skool like that!)

sIREN workshop: Designing interdisciplinary research projects

Last month, I attended a seminar on interdisciplinary research projects at the University of Edinburgh. The seminar, Designing Interdisciplinary Research Projects, was the first in a series of six interdisciplinary themed seminars being organised by sIREN (student-led Interdisciplinary Research Network).

There were four talks during the half-day event, covering various aspects and attitudes towards interdisciplinary research. The first of these was given by Professor Richard Coyne, who spoke about the “reckless researcher” and the idea that there can be challenges to interdisciplinary work, including levels of credibility across a number or domains and an over-broadening of research themes and focus.

The second speaker, Professor Ewan Klein, talked about the “X-T-C of data”. Here, he presented the idea that there are many unknowns (X) when working in a cross(x)-disciplinary manner and cross(x)ing information forms such as words, tables, and figures. The T represents the challenge of finding both breadth and depth in an interdisciplinary project—which can be especially challenging if you are trying to cross disciplines without a well-formed research team. The C then represent the culture of communication in interdisciplinary work with three stages: (1) not understanding, (2) kind of understanding, and (3) realising that what you thought you understood was wrong and that you don’t actually understand.

Professor John Lee then spoke about “Pervasive Interdisciplinarity”, asking the question “why should we be interdisciplinary?” His reply was simple: “Why not?” Lee argued that the idea of different disciplines is merely an illusion with overlapping and blurring edges everywhere. He also suggested that we might be more at risk if we try to overly distance ourselves from other disciplines. However, he did recognise (quite rightly, for the audience) that this might be a difficult hurdle for those working on a PhD, as finding the appropriate supervision team (and later, PhD examiners) might make some cross-overs improbable.

The final talk of the day was given by Dr Stefan Bilbao, who shared a real-life interdisciplinary scenario by speaking about The NESS Project. Dr Bilbao urged the audience to remember that the differences in both the training and administration practices can be quite different between disciplines, creating challenges along the way. He also spoke of the dangers of “discipline hopping” and how a lack of singular focus could mean risking a shallow understanding of the field. However, he acknowledged a potential payoff through the potential for gaining new knowledge based on merged disciplines.

I found all the talks interesting, as my PhD relies on a wide range of disciplines to create a (rather loose) theoretical framework. And though my PhD itself isn’t interdisciplinary, I can really appreciate the challenges and dangers of an interdisciplinary project. In fact, my research project has been long-designed (and all my data collected and coded!) so the seminar will not have impacted that part of my PhD. However, as I enter the vital part of actually writing up my thesis, I feel it is beneficial for me to have conversations with others about the pros and cons of interdisciplinary projects as this may play a role when I discuss the next steps of my research in my thesis.

The seminar was also a great way for me to start thinking more about my post-doctoral career, as it is possible that my future will include a lot of interdisciplinary work. And with my pre-PhD work all being done outside of the Information Science discipline—both professionally and academically—I am already well-versed in bringing non-IS views to the discipline.

There are five more seminars in the series. The next installment is “Challenges and limitations of existing research methodology: Inventing new methods of interdisciplinary research” on 7 December 2016. I am especially looking forward to this one as I am keen to shake things up a bit with fun and quirky research methods in my post-doctoral life. (My PhD is already branching out in a small way from standard Information Science methods.)

As of this writing, there are still spaces available, so be sure to register today… before this sentence it out of date!

Accepted: Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective

My paper, Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective, has been accepted for ISIC: The Information Behaviour Conference in Zadar, Croatia. The paper is co-authored by my PhD supervisors and is based on preliminary findings from one of my generation groups (Generation X) being investigated for my doctoral thesis.

The conference will take place 20-23 September at the University of Zadar and I will present my paper the morning of the 22nd (full programme here). I have 30 minutes (including time for questions) to discuss my paper and share some of the key findings presented in the full paper. The challenge will be to share enough of the highlights to motivate people to read (and cite!) the full paper, but not so much to where I bore my audience to tears.

The full paper will be available in Information Research in 2017, after which I will happily share a link to the publication. In the meantime, you can read the paper’s abstract below. (I will share my presentation slides in September.)

Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective

Ryan, F.Cruickshank, P.Hall, H.Lawson, A. (2016). Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective. Information Research.

Abstract
Introduction. The means by which individuals evaluate the personal reputations of others, and manage their own personal reputations, as determined by information shared on social media platforms, is investigated from an information science perspective. The paper is concerned with findings from a doctoral study that takes into account prior work on the building and assessment of reputations through citation practice, as explored in the domain of scientometrics.

Method. Following the practice of studies of everyday life information seeking (ELIS), a multi-step data collection process was implemented. In total forty-five participants kept diaries and took part in semi-structured interviews. In this paper fifteen of these participants are represented.

Analysis. A qualitative analysis of the data was undertaken using NVivo10 to consider the information practices of one of three age group cohort generations: Generation X.

Results. Results generated from this initial analysis show some clear alignments with established knowledge in the domain, as well as new themes to be explored further. Of particular note is that social media users are more interested in the content of the information that is shared on social media platforms than they are in the signals that this information might convey about the sharer(s). It is also rare for these users to consider the impact of information sharing on personal reputation building and evaluation.

Conclusion. The analysis of the full dataset will provide further insight on the specific theme of the role of online information in personal reputation management, and contribute to theory development related to the study of information seeking behaviour and use.

In addition to delivering my paper, I will be attending a doctoral workshop prior to the official start of the conference. I attended the conference and doctoral workshop two years ago when it was in Leeds, England. At that time (in addition to presenting a poster), I was given some great input that helped me in the development of my research methods. This time, I am hoping for some great insight into the finishing touches of my thesis and maybe the next steps after graduation.

There will also be time to do some non-academic sightseeing whilst I’m in Zadar. I have a short list of “can’t miss” churches and geocaches, but I’m more than happy to take tips on other great places to visit!

Write now!

Yesterday was the official Write Now! launch at Edinburgh Napier University, organised by me and my colleague, Iris Buunk. Write Now! was inspired by the successful Shut Up and Write! meet-ups organised by creative writing groups in San Francisco, something which Iris and I tried to replicate for ourselves by working in area coffee shops.

[In a hurry? Go straight to the “Why is it important?” part.]

However, we believed that—with the right support—we could create and maintain a successful writing group on the Merchiston Campus. But human support wouldn’t be enough—we wanted a small bit of financial support, too, so that we could offer tea and biscuits to our fellow writers. So we applied for a small research development grant from Edinburgh Napier University to help get us started—and thankfully, the university thought we had a good idea, too!

Importantly, other academics seem to think Write Now! is a good idea, too.

Yesterday’s launch saw 15 participants eagerly working on their academic tasks. There was work done on PhD theses and journal articles. Some people used the time to edit papers they were hoping to submit for publications. And some people used the time to fine-tune abstracts or create tables and figures for their documents.

Did they show up for the free biscuits? Maybe. But they stayed to work and the feedback indicates that they will return!

We now have enough money to fund writing sessions through to the end of the semester and are hoping that we might find further support for next year—if we can show that the investment in writing is a good investment for the university.

If you missed yesterday’s session: Don’t worry! We’ll be back next week and you’re welcome to join us!

But why is it important?
Easy: Because committing yourself to a dedicated writing time can help to prioritise the importance of writing whilst facilitating the process.

We figure that, at the most basic level, Write now! will benefit research students and academic staff who participate in the sessions. However, we also believe that this dedicated writing time will encourage participants to work on journal or conference submissions, research grants, and other academic work to help increase the university’s reach and impact within the greater academic research community.

Write now! addresses three of the four domains of the Vitae’s Research Development Framework, as dedication to the writing processes is key to the act of academic research. The primary domain to be addressed is ‘Engagement, influence, and impactin the subdomain ‘communication and dissemination’. As a key component of research is the dissemination of clearly communicated texts, it is vital to show within the university that engaging with the writing process is of great importance. To that, Write now! offers individuals the ability to spend time actively working on effective, written communications—whether in the form of writing abstracts for conference submissions, writing up the findings of an on-going research project, or disseminating findings through articles written for the press or academic blogs and other social media tools.

Additional areas being addressed are knowledge and intellectual abilities as related to creating a stronger knowledge base and developing a higher level of academic literacy and personal effectiveness as it relates to issues of personal time management and the prioritisation of workloads and related tasks.

Join us next Wednesday—and every Wednesday through June:
Triangle Restaurant
2-4 pm
Free drinks and snacks
And don’t forget your laptop (or pen and paper if you’re Old Skool like that!)